Managed IT support in Dayton, OH

IT Support in Dayton

When the paperwork is part of the product

Dayton's engineering and machining base sits inside the aerospace and defense supply chain, and that chain runs on evidence. Customers do not only want the part. They want to know how the data about the part was handled, who could reach it, and what happens if a drive fails. A shop that cannot show that in writing loses work to one that can, regardless of machining quality.

So IT support here has a documentation job attached to it. Not a binder nobody reads, but a current record of access, patching, backup and recovery that somebody outside your company can follow.

The shop floor adds the usual complication. Controllers and inspection machines often run software that cannot be updated and will not tolerate being moved. Those have to be isolated and imaged rather than modernized, and the written plan has to say so plainly.

What we would look at first in Dayton

• Whether the access, patching and recovery record would stand up to a customer's review
• Which controllers and inspection machines cannot be updated, and what protects them now
• How drawings and job data are stored, and who outside the shop can reach them
• Whether a drive failure on the machine holding part records has a tested recovery
• What the last restore test proved, and when it happened

What managed IT support includes in Dayton

• A help desk on (800) 314-1626, answered by a person with your documentation in front of them
• A current written record of access, patching, backup and recovery, suitable to show a customer
• Network separation between the shop floor and the office
• Verified images of machines that cannot be patched, with a stated rebuild time
• Backups with restores tested on a schedule and the results recorded
• Vendor management, including the machine and inspection software suppliers

Dayton is three hours west on I-70. Shop-floor surveys need someone standing in the building, so those go on the calendar as full days, and the rest of the support runs over remote sessions.

How IT Support works, step by step →