What we do
IT Support
Managed IT support from people who know your setup. When you call, somebody picks up. We keep watch on your network and servers, so most problems get fixed before they turn into an outage.
What is Imagi-Tech IT Support?
Imagi-Tech provides managed IT support to small and mid-sized businesses across ten Ohio markets, from our office in Marietta, Ohio. The service covers a help desk answered by a person, network and server monitoring, tested backup and disaster recovery, security patching, and vendor management. Every engagement starts with a free audit and a fixed quote in writing.
Sound familiar?
The calls we get most
- Your IT person left and took their knowledge with them.
- Backups exist but nobody has ever tested a restore.
- One vendor blames another and nothing gets fixed.
- Customers find the outage before you do.
What's included
Everything in a managed IT contract
Help desk
A live person answers, not a ticket queue that answers on Tuesday.
Network and server monitoring
We watch it so most faults get caught before they become an outage.
Backup and disaster recovery
Backups that exist and restores that have actually been tested.
Security patching
Updates on a schedule, not whenever somebody remembers.
Vendor management
We deal with your line and software vendors so you stop relaying messages.
How we work
Four stages, no surprises
Free audit
We assess your network, servers, backups, and licensing, then hand you a plain-language report on what is solid and what is one bad morning away from trouble.
Stabilize
We put patching on a schedule, configure monitoring, and test your restores. Your systems become predictable.
Standardize
We document your systems and manage the vendors, so the knowledge belongs to the business rather than to one person.
Stay ahead
Monthly planning and proactive maintenance. When something does break, the person who answers already knows your setup.
Where we work
IT Support, market by market
Pick the market closest to you. Each page covers what managed IT support looks like there, and what the drive from our Marietta office means for on-site work.
Mid-Ohio Valley
Central Ohio
Get a clear read on your technology
We'll audit your systems, your website's speed and your Google Business data at no charge. You get the findings in plain language and keep them whatever you decide.
Get Free Audit →Straight answers
Questions we get asked
What does managed IT support include?
Help desk, network monitoring, backup management, security patching, and vendor coordination. We become your IT department or work alongside the one you have.
How fast do you respond?
We prioritise by impact. Outages get immediate attention and routine requests go into the same-day queue. You always reach a person rather than a ticket system.
Do you replace our current IT staff?
Not necessarily. Plenty of clients bring us in to handle monitoring, patching and vendor work while internal staff look after users. We work however your team needs.
What happens in the first week?
We document your environment, configure monitoring on your network and servers, and review how your backups are set up. You get a written summary of what we found.
Which parts of Ohio do you cover?
Ten markets: Marietta, Columbus, Newark, Lancaster, Delaware, Cincinnati, Dayton, Springfield, Hamilton and Middletown. Most work is remote, and we drive out when a problem needs hands on the hardware.
What size businesses do you work with?
Small and mid-sized — usually 5 to 200 people. Small enough that IT often isn't a department, big enough that a bad week gets expensive.
Free audit
Let's get started
Tell us what's giving you trouble, in your own words. “Nobody has checked our backups in a year” is plenty to go on.