Security & Maintenance
United Bank
The bank has its own IT team and wanted specialists on call for the web side. We have handled their scheduled maintenance and controlled updates for seven years, and we take ad hoc escalations as they come.
- 7+ yrs continuous maintenance contract, still running
- Client
- United Bank
- Where
- West Virginia
- Services
- Routine Maintenance, Custom Reporting, Content Changes and QA
- Service
- IT Support
- Sector
- Insurance
About United Bank
United Bank has more than 150 years of service behind it and puts weight on secure banking and on serving its community. They offer competitive products, technology, and rates, backed by capable service, and that makes them a top choice in the towns they serve.
The business challenge
Technology keeps moving, and United Bank prides itself on customer service, so they need professionals helping maintain their hardware and software. Their internal IT team handles a lot. Some needs will always fall outside that team’s skills or scope. United Bank wanted technical professionals to consult on and maintain their customer-facing website and the pieces connected to it.
What we did
Our team has broad experience in IT help desk work, server formatting, and maintenance, so we offered a support contract. It gave United Bank a professional team on call for any technical or server issue with the upkeep of their web infrastructure. The contract covers consulting and routine maintenance, plus controlled updates to all the software involved.
What happened
Imagi-tech has worked with United Bank for over 7 years and counting on web-side maintenance, updates, and changes, consulting and troubleshooting along the way. We meet on a set schedule to handle planned work and coordinate with their team, and we meet ad hoc when something needs attention.
Key benefits
- United Bank has go-to experts on call and pays for services and hours as they use them, which costs less than a salary.
- Guidance through the move from static HTML to a web CMS that keeps growing, as United Bank expands it to bring in their marketing team.
- Ongoing maintenance as plans are made and carried out to futureproof the site and apply best standards.