Mobile Workforce
IT Support for Mobile Workforce
Managed IT support from people who know your setup. When you call, somebody picks up. We keep watch on your network and servers, so most problems get fixed before they turn into an outage. Crews write the job up in the truck, and then the office types it all in again.
Does Imagi-Tech do IT Support for field service teams?
Yes. Imagi-Tech provides managed IT support to field service teams across ten Ohio markets, from our office in Marietta, Ohio. We scope and quote each project after a free audit. The problem it addresses: crews write the job up in the truck, and then the office types it all in again.
Sound familiar?
Where field service teams usually get stuck
- The "computer guy" is whoever is least busy that morning
- Backups exist, but nobody has ever tested a restore
- Every vendor points at a different vendor
- Outages get discovered by customers before staff
What's included
What you get
- Help desk answered by a person
- Network and server monitoring
- Backup and disaster recovery
- Security patching and updates
- Vendor management
Quiet systems, with a phone number a person answers.
Mobile Workforce
The systems we end up in
Most field service teams run some version of these four. Our IT Support work usually starts with getting them to share data.
Dispatch and scheduling boards
Work orders and field tickets
Photos, signatures, and proof of service
Timesheets and payroll hand-off
What changes
- Techs close jobs on a phone before leaving the driveway
- Office stops re-keying what the crew already wrote down
- Invoices go out the same day the job closes
How we work
IT Support, cut into four pieces
Free audit
We walk your network, servers, backups, and licenses, then write up in plain language which parts could fail you on a bad morning.
Stabilize
We get patching and monitoring in place and run a test restore from your backup while you watch. The noisiest problems get handled first.
Standardize
We document each setup and take over the vendor calls. Tickets go to one place, and a new hire sits down at a working computer on day one.
Stay ahead
We meet monthly to plan hardware purchases around your budget. When you call, the person who answers already knows your setup.
Proof
Work like this, written up
Each write-up explains what the client was up against and how our fix turned out.
The Proz
A mobile crew needed onsite photos to reach the office the same day, and the general manager wanted a scheduler to drag jobs onto. After eight years of continuous development, The Proz is the dominant hood cleaner in their area.
8+ yrs building and improving the same system
Work Order ApplicationThe PM Company
Years of features stitched onto the same app had left maintenance workers with an interface nobody enjoyed. We rewrote it on Vue, and crews now start and pause jobs on a tablet and switch between them on the fly.
FalconSnap Software SolutionHMR Plumbing
Several crews worked across several counties, and the office had no shared view of the day. FalconSnap puts the schedule and job photos in one place, with status updates, on phones and desktops.
Get a clear read on your technology
We'll run a free audit and explain what we find in plain language. You keep the report whatever you decide.
Get Free Audit →Where we work
IT Support for Mobile Workforce, by market
Pick the market closest to you. We send the same people and follow the same process everywhere we work.
Mid-Ohio Valley
Central Ohio
Southwest Ohio
Questions we get asked
About IT Support for Mobile Workforce
What is included in managed IT support?
Help desk with a person answering, network and server monitoring, backup and disaster recovery with restores that get tested, security patching, and vendor management. The scope is agreed in writing before anything is billed.
Do you replace our IT person, or work alongside them?
Either one. Plenty of clients keep someone in-house and call us for the projects that person has no hours for, like a migration or after-hours cover. If you have no IT staff at all, we handle the whole job.
How quickly do you respond when something breaks?
We agree response times with you in writing at the start and set them to your business hours. A sawmill has a different hour that can't slip than an insurance agency does, so we don't publish one number for every client.
What happens in the first week?
A free audit. We walk through the network, servers, backups and licences and write up, in plain language, which parts could fail you on a bad morning. You keep that report whether you hire us or not.
Where does Imagi-Tech work?
We work out of 200 Putnam St, Suite 201, Marietta, Ohio, and cover ten markets across Ohio. Most work happens remotely because it is faster, and we schedule on-site time when hands on hardware will help.
What if the person who built our current setup has left?
That is the normal case, and we handle it often. We document what you have from the outside, based on what it does, and the people who use it every day are usually the best source.
What does IT Support cost?
Scope decides it, so the free audit comes before any number. You get a fixed written quote before anything is billed, and you keep the audit whether or not you hire us. Digital Marketing is the one exception, sold at a published monthly price.
Do you work with field service teams?
Yes. Field service teams across Ohio are a big part of our client list. The process stays the same whatever the sector: an audit, a written scope you approve, prototype checkpoints where they fit, and then launch and support.
Free audit
Let's get started
Tell us what's giving you trouble, in your own words. "Our Access database is dying" is plenty to go on.