HMR Plumbing

About HMR Plumbing

HMR Plumbing is a plumbing contractor in Fredericksburg, Ohio, serving commercial and residential customers across southwest-central Ohio. Under Mervin Hochstetler, HMR has earned a reputation for prompt, professional service at fair prices. Their staff take a practical approach to installs and troubleshooting and handle small and large jobs equally well.

The business challenge

HMR Plumbing runs multiple crews every day across a multi-county area that takes in both city and rural communities. Like a lot of busy contractors, they struggled to keep everyone on the same page. The office was trying to track projects while plumbers in the field documented their work and reported back. They needed software that would smooth out the daily shuffle without piling more complexity onto an already full workload.

What we did

We recommended FalconSnap, our system that runs on desktop PCs, tablets, and smartphones. It ended HMR’s scheduling headaches and closed the communication gaps between the office and the field, and it keeps both in sync. The platform gives them real-time scheduling and instant mobile updates, plus quick photo documentation. Staying organized and in control happens in one easy system.

What happened

HMR has run FalconSnap since it came to market and is pleased with what it has done for the business. Office staff find it easy to schedule field work and follow each job from start to finish, which keeps managers and customers happy. Plumbers in the field get their daily schedules faster. They document work and problems with photos and can message the rest of the HMR team instantly.

Core features

• Full task monitoring and timeline tracking.
• Visual project management tools so progress is easy to see.
• Real-time status updates and milestone tracking.
• Staff allocation and workload management.