Insurance
IT Support for Insurance
Managed IT support from people who know your setup. When you call, somebody picks up. We keep watch on your network and servers, so most problems get fixed before they turn into an outage. Policies and claims sit in separate systems while renewals live in someone's head.
Does Imagi-Tech do IT Support for independent agencies?
Yes. Imagi-Tech provides managed IT support to independent agencies across ten Ohio markets, from our office in Marietta, Ohio. We scope and quote each project after a free audit. The problem it addresses: policies and claims sit in separate systems while renewals live in someone's head.
Sound familiar?
Where independent agencies usually get stuck
- The "computer guy" is whoever is least busy that morning
- Backups exist, but nobody has ever tested a restore
- Every vendor points at a different vendor
- Outages get discovered by customers before staff
What's included
What you get
- Help desk answered by a person
- Network and server monitoring
- Backup and disaster recovery
- Security patching and updates
- Vendor management
Quiet systems, with a phone number a person answers.
Insurance
The systems we end up in
Most independent agencies run some version of these four. Our IT Support work usually starts with getting them to share data.
Agency management and policy records
Carrier portals and downloads
Claims tracking and documentation
Renewal and commission reporting
What changes
- Renewals flagged early, well before they can lapse
- Client history in one place when the phone rings
- Commission numbers that reconcile without a spreadsheet
How we work
IT Support, cut into four pieces
Free audit
We walk your network, servers, backups, and licenses, then write up in plain language which parts could fail you on a bad morning.
Stabilize
We get patching and monitoring in place and run a test restore from your backup while you watch. The noisiest problems get handled first.
Standardize
We document each setup and take over the vendor calls. Tickets go to one place, and a new hire sits down at a working computer on day one.
Stay ahead
We meet monthly to plan hardware purchases around your budget. When you call, the person who answers already knows your setup.
Proof
Work like this, written up
Each write-up explains what the client was up against and how our fix turned out.
United Bank
The bank has its own IT team and wanted specialists on call for the web side. We have handled their scheduled maintenance and controlled updates for seven years, and we take ad hoc escalations as they come.
7+ yrs continuous maintenance contract, still running
Website Redesign & MaintenanceUnited Bank
We rebuilt a bank website from scratch on a secure CMS and documented it well enough that staff with no web coding background now make their own content edits.
Website RedesignIntra-State Insurance Corporation
The agency had a static HTML site, years old, with feathered image borders and a post-it yellow background. We rebuilt it around the agency’s people.
9 states of agency clients the new site serves
Get a clear read on your technology
We'll run a free audit and explain what we find in plain language. You keep the report whatever you decide.
Get Free Audit →Where we work
IT Support for Insurance, by market
Pick the market closest to you. We send the same people and follow the same process everywhere we work.
Mid-Ohio Valley
Central Ohio
Southwest Ohio
Questions we get asked
About IT Support for Insurance
What is included in managed IT support?
Help desk with a person answering, network and server monitoring, backup and disaster recovery with restores that get tested, security patching, and vendor management. The scope is agreed in writing before anything is billed.
Do you replace our IT person, or work alongside them?
Either one. Plenty of clients keep someone in-house and call us for the projects that person has no hours for, like a migration or after-hours cover. If you have no IT staff at all, we handle the whole job.
How quickly do you respond when something breaks?
We agree response times with you in writing at the start and set them to your business hours. A sawmill has a different hour that can't slip than an insurance agency does, so we don't publish one number for every client.
What happens in the first week?
A free audit. We walk through the network, servers, backups and licences and write up, in plain language, which parts could fail you on a bad morning. You keep that report whether you hire us or not.
Can IT Support work around the systems we already own?
Yes, and that is where we start. We modernize around what you already have. When something has to go, the audit shows you what keeping it costs before we price replacing it.
Who owns the work when the project is finished?
You do. That includes the data, the documentation, the system itself, and every login. We never hold anything back to keep you as a client.
Are we too small for managed IT support?
Almost certainly not. Most of our clients are businesses where the person in charge of technology is in charge of three other things too, and we built the process around that person.
Where does Imagi-Tech work?
We work out of 200 Putnam St, Suite 201, Marietta, Ohio, and cover ten markets across Ohio. Most work happens remotely because it is faster, and we schedule on-site time when hands on hardware will help.
Free audit
Let's get started
Tell us what's giving you trouble, in your own words. "Our Access database is dying" is plenty to go on.