Managed IT support in Delaware, OH

IT Support in Delaware

Growth breaks IT quietly

Delaware County has been the fastest-growing county in Ohio for years, and the businesses serving that growth have a shared story. They hired, they opened, they bought a van, and nobody went back to look at the technology underneath. The network is the one the first office had. The file share is a drive on a desktop in the corner. It has worked for five years, which is exactly why nobody is worried about it.

That is a different job from fixing something broken. The audit here is mostly about finding the parts that are still holding but were never meant to carry this much, and ranking them by what a failure would actually cost.

The US-23 corridor adds a second theme. A lot of staff work from home part of the week or from a truck, so remote access gets set up fast and loosely, and it stays that way.

What we would look at first in Delaware

• What is still running on a desktop in the corner because it always has
• How remote access was set up when staff started working from home, and who can use it
• Whether the backup grew with the company or stopped at the size it was first configured for
• Which internet line the whole business depends on, and what happens on the day it drops
• How many former employees still have accounts that work

What managed IT support includes in Delaware

• A help desk on (800) 314-1626, answered by a person who knows how your office is laid out
• Monitoring that grows with you, covering new machines as they arrive rather than at the next review
• Backups sized to what you have now, with restores tested on a schedule
• Remote access set up properly, with multi-factor sign-in, for staff working from home or a truck
• Account housekeeping, so leavers lose access the week they leave
• Vendor management for internet, phones and the software you run

US-23 north of Columbus puts Delaware about two and a half hours from our office. We bundle on-site work into full days, and because remote access is a big part of the scope here, most of the work never needs the drive.

How IT Support works, step by step →