Non-profits
IT Support for Non-profits
Managed IT support from people who know your setup. When you call, somebody picks up. We keep watch on your network and servers, so most problems get fixed before they turn into an outage. One overworked admin keeps track of donors and grants, plus the volunteer schedule.
Does Imagi-Tech do IT Support for community organizations?
Yes. Imagi-Tech provides managed IT support to community organizations across ten Ohio markets, from our office in Marietta, Ohio. We scope and quote each project after a free audit. The problem it addresses: one overworked admin keeps track of donors and grants, plus the volunteer schedule.
Sound familiar?
Where community organizations usually get stuck
- The "computer guy" is whoever is least busy that morning
- Backups exist, but nobody has ever tested a restore
- Every vendor points at a different vendor
- Outages get discovered by customers before staff
What's included
What you get
- Help desk answered by a person
- Network and server monitoring
- Backup and disaster recovery
- Security patching and updates
- Vendor management
Quiet systems, with a phone number a person answers.
Non-profits
The systems we end up in
Most community organizations run some version of these four. Our IT Support work usually starts with getting them to share data.
Donor records and giving history
Grant deliverables and reporting
Volunteer scheduling and hours
Program outcomes and case notes
What changes
- Year-end letters that go out without a fire drill
- Grant reports built straight from the records
- Volunteer hours logged once and counted everywhere
How we work
IT Support, cut into four pieces
Free audit
We walk your network, servers, backups, and licenses, then write up in plain language which parts could fail you on a bad morning.
Stabilize
We get patching and monitoring in place and run a test restore from your backup while you watch. The noisiest problems get handled first.
Standardize
We document each setup and take over the vendor calls. Tickets go to one place, and a new hire sits down at a working computer on day one.
Stay ahead
We meet monthly to plan hardware purchases around your budget. When you call, the person who answers already knows your setup.
Proof
Work like this, written up
Each write-up explains what the client was up against and how our fix turned out.
Parkersburg-Marietta Building & Construction Trades Council
A single-page site became a member portal. Members can pay dues by ACH and submit documents, and the public gets an events calendar and resources for joining a trade.
1 to many pages: from a single-page site to a full member portal
Website RedesignThe Betsey Mills Club
A community club over a century old had a static site and no way to take payments online. We rebuilt it responsive, with online payment for classes, memberships, custom amounts, and donations.
100+ yrs of community history the site had to carry
Networking & Managed ServicesAthens Mold and Machine
A machine shop with no IT department and no disaster plan was running on spotty network security and a consumer ISP router. We audited first, then rebuilt and documented the network from the ground up.
0 to 1 disaster recovery plans (there was none before)
Get a clear read on your technology
We'll run a free audit and explain what we find in plain language. You keep the report whatever you decide.
Get Free Audit →Where we work
IT Support for Non-profits, by market
Pick the market closest to you. We send the same people and follow the same process everywhere we work.
Mid-Ohio Valley
Central Ohio
Southwest Ohio
Questions we get asked
About IT Support for Non-profits
What is included in managed IT support?
Help desk with a person answering, network and server monitoring, backup and disaster recovery with restores that get tested, security patching, and vendor management. The scope is agreed in writing before anything is billed.
Do you replace our IT person, or work alongside them?
Either one. Plenty of clients keep someone in-house and call us for the projects that person has no hours for, like a migration or after-hours cover. If you have no IT staff at all, we handle the whole job.
How quickly do you respond when something breaks?
We agree response times with you in writing at the start and set them to your business hours. A sawmill has a different hour that can't slip than an insurance agency does, so we don't publish one number for every client.
What happens in the first week?
A free audit. We walk through the network, servers, backups and licences and write up, in plain language, which parts could fail you on a bad morning. You keep that report whether you hire us or not.
Do you work with community organizations?
Yes. Community organizations across Ohio are a big part of our client list. The process stays the same whatever the sector: an audit, a written scope you approve, prototype checkpoints where they fit, and then launch and support.
Are we too small for managed IT support?
Almost certainly not. Most of our clients are businesses where the person in charge of technology is in charge of three other things too, and we built the process around that person.
What does IT Support cost?
Scope decides it, so the free audit comes before any number. You get a fixed written quote before anything is billed, and you keep the audit whether or not you hire us. Digital Marketing is the one exception, sold at a published monthly price.
Can IT Support work around the systems we already own?
Yes, and that is where we start. We modernize around what you already have. When something has to go, the audit shows you what keeping it costs before we price replacing it.
Free audit
Let's get started
Tell us what's giving you trouble, in your own words. "Our Access database is dying" is plenty to go on.