Wood Industry
IT Support for Wood Industry
Managed IT support from people who know your setup. When you call, somebody picks up. We keep watch on your network and servers, so most problems get fixed before they turn into an outage. Yard inventory sits on a whiteboard and kiln schedules in a notebook, with orders kept in a legacy database.
Does Imagi-Tech do IT Support for sawmills and lumber yards?
Yes. Imagi-Tech provides managed IT support to sawmills and lumber yards across ten Ohio markets, from our office in Marietta, Ohio. We scope and quote each project after a free audit. The problem it addresses: yard inventory sits on a whiteboard and kiln schedules in a notebook, with orders kept in a legacy database.
Sound familiar?
Where sawmills and lumber yards usually get stuck
- The "computer guy" is whoever is least busy that morning
- Backups exist, but nobody has ever tested a restore
- Every vendor points at a different vendor
- Outages get discovered by customers before staff
What's included
What you get
- Help desk answered by a person
- Network and server monitoring
- Backup and disaster recovery
- Security patching and updates
- Vendor management
Quiet systems, with a phone number a person answers.
Wood Industry
The systems we end up in
Most sawmills and lumber yards run some version of these four. Our IT Support work usually starts with getting them to share data.
Log and lumber inventory by species and grade
Kiln schedules and moisture records
Order entry, tally sheets, and shipping
Grading, yield, and scale tickets
What changes
- Tally that matches the yard without a walk-around
- Kiln and order schedules visible to the whole crew
- Yield reporting you can set prices from
How we work
IT Support, cut into four pieces
Free audit
We walk your network, servers, backups, and licenses, then write up in plain language which parts could fail you on a bad morning.
Stabilize
We get patching and monitoring in place and run a test restore from your backup while you watch. The noisiest problems get handled first.
Standardize
We document each setup and take over the vendor calls. Tickets go to one place, and a new hire sits down at a working computer on day one.
Stay ahead
We meet monthly to plan hardware purchases around your budget. When you call, the person who answers already knows your setup.
Proof
Work like this, written up
Each write-up explains what the client was up against and how our fix turned out.
Athens Mold and Machine
A machine shop with no IT department and no disaster plan was running on spotty network security and a consumer ISP router. We audited first, then rebuilt and documented the network from the ground up.
0 to 1 disaster recovery plans (there was none before)
Security & MaintenanceUnited Bank
The bank has its own IT team and wanted specialists on call for the web side. We have handled their scheduled maintenance and controlled updates for seven years, and we take ad hoc escalations as they come.
7+ yrs continuous maintenance contract, still running
Get a clear read on your technology
We'll run a free audit and explain what we find in plain language. You keep the report whatever you decide.
Get Free Audit →Where we work
IT Support for Wood Industry, by market
Pick the market closest to you. We send the same people and follow the same process everywhere we work.
Mid-Ohio Valley
Central Ohio
Southwest Ohio
Questions we get asked
About IT Support for Wood Industry
What is included in managed IT support?
Help desk with a person answering, network and server monitoring, backup and disaster recovery with restores that get tested, security patching, and vendor management. The scope is agreed in writing before anything is billed.
Do you replace our IT person, or work alongside them?
Either one. Plenty of clients keep someone in-house and call us for the projects that person has no hours for, like a migration or after-hours cover. If you have no IT staff at all, we handle the whole job.
How quickly do you respond when something breaks?
We agree response times with you in writing at the start and set them to your business hours. A sawmill has a different hour that can't slip than an insurance agency does, so we don't publish one number for every client.
What happens in the first week?
A free audit. We walk through the network, servers, backups and licences and write up, in plain language, which parts could fail you on a bad morning. You keep that report whether you hire us or not.
Where does Imagi-Tech work?
We work out of 200 Putnam St, Suite 201, Marietta, Ohio, and cover ten markets across Ohio. Most work happens remotely because it is faster, and we schedule on-site time when hands on hardware will help.
Can IT Support work around the systems we already own?
Yes, and that is where we start. We modernize around what you already have. When something has to go, the audit shows you what keeping it costs before we price replacing it.
What does IT Support cost?
Scope decides it, so the free audit comes before any number. You get a fixed written quote before anything is billed, and you keep the audit whether or not you hire us. Digital Marketing is the one exception, sold at a published monthly price.
Are we too small for managed IT support?
Almost certainly not. Most of our clients are businesses where the person in charge of technology is in charge of three other things too, and we built the process around that person.
Free audit
Let's get started
Tell us what's giving you trouble, in your own words. "Our Access database is dying" is plenty to go on.