Commerce & Retail
IT Support for Commerce & Retail
Managed IT support from people who know your setup. When you call, somebody picks up. We keep watch on your network and servers, so most problems get fixed before they turn into an outage. The counter and the website each show a different stock count for the same product.
Does Imagi-Tech do IT Support for shops and retailers?
Yes. Imagi-Tech provides managed IT support to shops and retailers across ten Ohio markets, from our office in Marietta, Ohio. We scope and quote each project after a free audit. The problem it addresses: the counter and the website each show a different stock count for the same product.
Sound familiar?
Where shops and retailers usually get stuck
- The "computer guy" is whoever is least busy that morning
- Backups exist, but nobody has ever tested a restore
- Every vendor points at a different vendor
- Outages get discovered by customers before staff
What's included
What you get
- Help desk answered by a person
- Network and server monitoring
- Backup and disaster recovery
- Security patching and updates
- Vendor management
Quiet systems, with a phone number a person answers.
Commerce & Retail
The systems we end up in
Most shops and retailers run some version of these four. Our IT Support work usually starts with getting them to share data.
Point of sale and card processing
Inventory and purchase orders
Online storefront and marketplace listings
Loyalty, gift cards, and promotions
What changes
- One stock number the counter and the website both trust
- Reorder points that fire before the shelf is empty
- A daily close that takes a few minutes
How we work
IT Support, cut into four pieces
Free audit
We walk your network, servers, backups, and licenses, then write up in plain language which parts could fail you on a bad morning.
Stabilize
We get patching and monitoring in place and run a test restore from your backup while you watch. The noisiest problems get handled first.
Standardize
We document each setup and take over the vendor calls. Tickets go to one place, and a new hire sits down at a working computer on day one.
Stay ahead
We meet monthly to plan hardware purchases around your budget. When you call, the person who answers already knows your setup.
Proof
Work like this, written up
Each write-up explains what the client was up against and how our fix turned out.
Thomson’s Landscaping
We rebuilt a point-of-sale system from scratch so it would run on new hardware. Cashiers kept the hotkeys they already knew, and it talks to the inventory system we built for Thomson’s years ago.
BodhiSys Custom ApplicationHHI Rentals, LLC
A rental business was juggling a pile of disconnected tools. We built them one platform that handles the storefront, scheduling, routing, and the driver workflow.
1 platform replacing a stack of separate rental tools
Mobile Phone AppOryza Asian Grill
You could already order from Oryza online or in store, through a scattered set of links. We built a landing app for both app stores that puts locations and ordering in one place, with catering and social links alongside.
2 app stores shipped to: Apple and Android
Get a clear read on your technology
We'll run a free audit and explain what we find in plain language. You keep the report whatever you decide.
Get Free Audit →Where we work
IT Support for Commerce & Retail, by market
Pick the market closest to you. We send the same people and follow the same process everywhere we work.
Mid-Ohio Valley
Central Ohio
Southwest Ohio
Questions we get asked
About IT Support for Commerce & Retail
What is included in managed IT support?
Help desk with a person answering, network and server monitoring, backup and disaster recovery with restores that get tested, security patching, and vendor management. The scope is agreed in writing before anything is billed.
Do you replace our IT person, or work alongside them?
Either one. Plenty of clients keep someone in-house and call us for the projects that person has no hours for, like a migration or after-hours cover. If you have no IT staff at all, we handle the whole job.
How quickly do you respond when something breaks?
We agree response times with you in writing at the start and set them to your business hours. A sawmill has a different hour that can't slip than an insurance agency does, so we don't publish one number for every client.
What happens in the first week?
A free audit. We walk through the network, servers, backups and licences and write up, in plain language, which parts could fail you on a bad morning. You keep that report whether you hire us or not.
Do you work with shops and retailers?
Yes. Shops and retailers across Ohio are a big part of our client list. The process stays the same whatever the sector: an audit, a written scope you approve, prototype checkpoints where they fit, and then launch and support.
Can IT Support work around the systems we already own?
Yes, and that is where we start. We modernize around what you already have. When something has to go, the audit shows you what keeping it costs before we price replacing it.
Who owns the work when the project is finished?
You do. That includes the data, the documentation, the system itself, and every login. We never hold anything back to keep you as a client.
Are we too small for managed IT support?
Almost certainly not. Most of our clients are businesses where the person in charge of technology is in charge of three other things too, and we built the process around that person.
Free audit
Let's get started
Tell us what's giving you trouble, in your own words. "Our Access database is dying" is plenty to go on.